Shipping policy

SHIPPING POLICY

At J.P Custom, many of our products are personalised and made to order. Please allow time for your order to be created before it is dispatched.

Processing Times
Processing times may vary depending on the product and level of personalisation required. The estimated processing time will be shown on the relevant product page where applicable.

Please note that processing time is separate from delivery time.

UK Delivery
We currently offer delivery within the United Kingdom. Available delivery options and shipping costs will be displayed at checkout before you complete your order.

Once your order has been dispatched, you will receive a dispatch confirmation. Tracking information will also be provided where a tracked delivery service is used.

Delivery Times
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather and busy seasonal periods.

Delivery Address
Please ensure that your delivery address is complete and correct when placing your order. If you notice an error, contact us as soon as possible at hello@jpcustom.co.uk. We cannot guarantee that an address can be changed once an order has been dispatched.

Damaged or Missing Orders
If your order arrives damaged, incorrect, or does not arrive as expected, please contact us at hello@jpcustom.co.uk with your order number and any relevant photographs so that we can investigate and help resolve the issue.

Contact Us
If you have any questions about the delivery of your order, please contact us at hello@jpcustom.co.uk.